Help
Support
Stuck on something? Most answers are below. If you can't find it, email hello@livingform.app and a real person will get back to you.
How do I restore my subscription on a new phone?
Open FORM, go to the paywall or Settings, and tap "Restore purchases". As long as you use the same Apple ID, your Pro access comes straight back.
How do I cancel Pro?
Subscriptions are billed by Apple. Cancel any time in iOS Settings → your name → Subscriptions → FORM. You keep Pro until the end of the period.
I signed in on a new device and my data isn’t there.
From the welcome screen tap "Already have an account? Log in" and sign in with the same email. Your plan and history sync down automatically. If it still doesn’t appear, email us.
How do I delete my account and data?
Settings → Delete my account. This permanently removes your account and synced data from our servers and clears the app on your device.
Are my progress photos private?
Yes. Photos live on your device and, if you’re signed in, in your private synced account. They’re never shared or used for anything but showing you your own progress.
How accurate are the AI macros?
They’re smart estimates to steer you, not a lab measurement. You can always adjust any value before logging.
Still stuck?
Tell us what's happening and, if you can, the device and app version. We read every message.
Email supportSee also our Privacy Policy and Terms of Use.